Our data collection and processing are legally justified, either through your consent or as necessary to fulfill service requests. In cases where these conditions do not apply, we rely on legitimate business interests. You have the right to decline certain types of data usage by withholding information, opting out, or disabling cookies. Note that disabling cookies may affect website functionality. Third-party cookies are completely disabled across all 20thFloor Technologies platforms.

This Privacy Policy clearly defines what information we collect from customers and website users, how it is utilized, and what we do not do with it. While we aim to keep this policy concise, we strive to ensure it comprehensively covers all relevant aspects in clear and straightforward language.

This section outlines how 20thFloor Technologies collects and uses information about website visitors, potential clients, users of our services, and individuals who contact us through online forms or email addresses published on our websites.
This Privacy Policy is structured into three key sections:

This section details how we handle data that you share with us while using our products and services or when requesting customer support. It explains how we process, store, and protect any personal or confidential information you entrust to us

We collect information about you only when necessary for legitimate business purposes. 20thFloor Technologies will have information about you only if (a) you have provided it directly, (b) it has been automatically collected, or (c) we have obtained it from a third party. Below, we outline various scenarios under each category and the types of information collected.

• We collect information when you:

  • Register for events, including webinars and seminars.

  • Subscribe to our newsletter or mailing lists.

  • Submit a form to download portfolios, company profiles, whitepapers, or other materials.

  • Participate in contests or respond to surveys.

  • Request customer support or contact 20thFloor Technologies for any other purpose.

When you sign a contract or acquire our services, we collect details such as your name, contact information, personal details, project-related data, social media profile links, and time zone. This data is securely stored within our project management software (ERP) to facilitate service delivery.

If you authorize us to post testimonials about our products and services, we may include your name and relevant personal information. You will have the opportunity to review and approve testimonials before they are published. If you wish to update or remove a testimonial, you can contact us through our support form.

We may record, analyze, and utilize your interactions with us, including email, telephone, and chat conversations with our sales, project management, account management, and customer support teams. This helps us improve our services and customer engagement.

When you visit our digital platforms, we automatically capture technical details such as your IP address, browser type, language preference, time zone, referring URLs, access timestamps, operating system details, device manufacturer, network provider, and geographic location. This information is securely logged to help us analyze website performance and enhance user experience.

We utilize both session-based and persistent cookies, along with tracking scripts, tags, and analytics tools, to recognize visitors, optimize navigation, and personalize user engagement. These technologies help us analyze visitor behavior, measure marketing effectiveness, and refine our services. We integrate third-party services such as Google Analytics and Google Tag Manager to further understand user interactions and improve our digital offerings.

We collect insights from application logs and third-party analytics services to evaluate user engagement and enhance functionality. This data includes clicks, scrolling activity, features accessed, session frequency, error reports, system performance, configuration settings, and device-related specifications. We leverage this information to refine our mobile and web-based services.

If a third party refers our services to you through one of our referral programs, they may share your name, email, and other contact details with us. If you wish to have this data removed from our database, you can submit a request through our contact form. We use this information solely for its intended referral purpose.

When you engage with us on social media platforms like Facebook, Twitter, LinkedIn, and Instagram—whether through comments, posts, or direct interactions—we may collect publicly available profile details to improve communication and service offerings. Please note that even if you delete such data from social media platforms, it may still be retained in our records for operational and analytical purposes.

We may contact you via email or other channels regarding ongoing projects, service inquiries, updates to our Privacy Policy, modifications to our Terms of Service, or other important notices.

We keep you informed about new services, upcoming events, exclusive promotions, and offers that may interest you.

We may invite you to participate in surveys or provide feedback to enhance our products and services.

Your information helps us establish and manage your account, facilitate collaboration, gather requirements, and ensure smooth project development and deployment.

We analyze user interactions to optimize our products, prevent technical issues, and enhance overall functionality.

We utilize collected data to deliver effective customer support and continuously improve our engagement with clients.

To safeguard our users and company, we monitor transactions, detect fraudulent activities, prevent illegal actions, and report suspicious behavior, including spam.

We analyze our records to identify potential customers and introduce relevant products and services.

We track visitor activity on our websites to understand user preferences, refine our platform, and offer a better browsing experience.

Your information helps us evaluate and enhance marketing campaigns, ensuring that you receive relevant and personalized recommendations.

If you are located in the European Economic Area (EEA), the legal basis for collecting and using your information depends on the nature of the data and its processing context. Our primary legal bases include:

• Contractual Necessity – When data processing is required to fulfill service agreements.
• Legitimate Business Interests – Where processing benefits 20thFloor Technologies or third parties without overriding your privacy rights.
• User Consent – When you voluntarily provide consent for specific data collection activities.
• Legal Obligations – When required by law to collect certain information.
• Vital Interests – When processing is necessary to protect you or another individual.

If we rely on your consent for data processing, you have the right to withdraw it at any time. However, this will not impact data processing that has already occurred.

In cases where we process data based on legitimate interests not explicitly listed, we will transparently communicate the specific purpose at the time of data collection.

If you are located in the European Economic Area (EEA), the legal basis for collecting and using your information depends on the nature of the data and its processing context. Our primary legal bases include:

• Contractual Necessity – When data processing is required to fulfill service agreements.
• Legitimate Business Interests – Where processing benefits 20thFloor Technologies or third parties without overriding your privacy rights.
• User Consent – When you voluntarily provide consent for specific data collection activities.
• Legal Obligations – When required by law to collect certain information.
• Vital Interests – When processing is necessary to protect you or another individual.

If we rely on your consent for data processing, you have the right to withdraw it at any time. However, this will not impact data processing that has already occurred.

In cases where we process data based on legitimate interests not explicitly listed, we will transparently communicate the specific purpose at the time of data collection.

You can opt out of non-essential communications such as newsletters and promotional emails by using the “unsubscribe” link in our emails. However, transactional emails related to services you have acquired will continue.

You have the option to disable browser cookies before accessing our website. However, some website features may not function properly without cookies enabled.

Employees and independent contractors of 20thFloor Technologies have access to personal data on a need-to-know basis. All personnel are required to comply with our privacy and security policies.

We may share your data with trusted partners, including:

• Marketing and advertising agencies
• Event organizers
• Web analytics firms
• Payment processing providers

These third parties are authorized to use your data solely for delivering their contracted services.

Other situations where we may share your data, including legal obligations and security measures, are covered in subsequent sections of this Privacy Policy.

You have the right to review and request a copy of the personal data we hold about you. This includes details on data sources, processing purposes, retention duration, and entities with whom your information is shared.

You can request updates to your personal data or corrections to any inaccuracies. If needed, you may also provide additional information to supplement your profile.

Under certain circumstances, you may request the deletion of your personal data, such as when it is no longer required for the purposes for which it was originally collected.

You can request updates to your personal data or corrections to any inaccuracies. If needed, you may also provide additional information to supplement your profile.

• Compliance with legal and regulatory requirements (e.g., tax and accounting obligations).
• Prevention of fraudulent activities and security threats.
• Resolution of disputes and enforcement of agreements.
• Maintaining suppression lists to prevent unwanted communications.
• Future business communications related to financing or service continuity.

At 20thFloor Technologies, we ensure that your personal information is securely stored and used responsibly in accordance with applicable data protection laws.

You can request updates to your personal data or corrections to any inaccuracies. If needed, you may also provide additional information to supplement your profile.

• Compliance with legal and regulatory requirements (e.g., tax and accounting obligations).
• Prevention of fraudulent activities and security threats.
• Resolution of disputes and enforcement of agreements.
• Maintaining suppression lists to prevent unwanted communications.
• Future business communications related to financing or service continuity.

At 20thFloor Technologies, we ensure that your personal information is securely stored and used responsibly in accordance with applicable data protection laws.

We have implemented robust administrative, technical, and physical safeguards to prevent unauthorized access, modification, misuse, disclosure, or loss of the information you entrust to us. For concerns about the security of your data, you may refer to our Security Policy or reach out via our official contact form for further inquiries.

20thFloor Technologies may store and process your personal information across multiple locations, including the United States, the European Economic Area (EEA), and other regions where we operate. By using our services, you acknowledge and consent to these international data transfers, which are subject to strict compliance agreements based on EU Commission Model Clauses to ensure your data privacy and protection.

Some browsers enable Do Not Track (DNT) signals to notify websites that users do not wish to be tracked. Currently, no universal standard dictates how websites should handle DNT requests. As of now, 20thFloor Technologies does not respond to DNT signals but will monitor developments regarding standardized tracking policies.

Our website may include links to third-party websites, which are not covered under our Privacy Policy. If you choose to share personal information with these external sites, please review their privacy policies beforehand. We are not responsible for the data handling practices of these third parties.

We provide publicly accessible discussion platforms on our website. Please note that any information shared in these spaces may be visible to others and may be used to contact you. We encourage caution when sharing personal data in public forums, as 20thFloor Technologies is not liable for publicly disclosed information. If you wish to have specific content removed from our blogs, you can request this through our contact form. However, certain posts may remain visible even after an account is deactivated.

Our website integrates social media widgets, such as Facebook “Like” buttons and Twitter “Tweet” buttons, allowing users to interact with and share content. These third-party widgets may collect your IP address, track navigation behavior, and store cookies to function properly. Your interactions with these widgets are governed by the privacy policies of the respective social media platforms.

To safeguard our users and prevent fraud or unauthorized activities, we may disclose personal data to third parties when necessary. This includes situations involving investigations, enforcement of agreements, and security concerns to protect our users and maintain legal integrity.

While we do not plan to sell our business, in the unlikely event of a merger, acquisition, or business transfer, we will ensure that the acquiring entity honors our privacy commitments. If any changes affect how your data is handled, we will notify you via email or a notice on our website, giving you the option to review or manage your preferences.

We conduct regular audits and reviews to ensure that your personal information is handled in line with our Privacy Policy. If you have concerns about how we manage your data, please contact us through our official form, and we will work with regulatory bodies if necessary to resolve any issues.

We reserve the right to update our Privacy Policy at any time. If major changes affect your rights, we will notify you at least 30 days in advance via email. If you disagree with the changes, you may choose to terminate your use of our services by notifying us within the provided timeframe. For minor changes, we recommend periodically reviewing our Privacy Policy page to stay informed.

By accessing our website or using our services, you agree to our Privacy Policy. If you do not accept these terms, kindly discontinue use of our website. Continued use following policy updates will signify your acceptance of the modified terms.

These terms shall be governed and interpreted in accordance with the laws of Pakistan, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any agreements made with 20thFloor Technologies or its affiliated entities. Any legal disputes arising from these terms will be resolved exclusively in the courts of Lahore, Pakistan.

All Web Design, Development, and Application projects are undertaken based on clearly defined milestones and scope documents. This ensures that our teams and clients share a mutual understanding of project requirements, minimizing the likelihood of cancellations, reversals, or disputes.

Given that our milestone-driven approach involves structured efforts at each phase, refunds are not available for completed work. However, in cases where a project is mutually terminated, clients will retain ownership of the work completed up to that point. Any advance payments made for future development will be refunded accordingly.

Promotional or limited-time service packages offered by our marketing team are non-cancellable and non-refundable, as these are special deals designed for specific occasions.

For Time & Material (T&M) contracts or Dedicated Developer hiring, refunds are not applicable, as these services are billed based on the time and resources allocated to the project.

All cancellation requests must be formally submitted to our Project Management Office (PMO) via email. A request will only be considered valid once officially acknowledged by our PMO team.

We require a minimum of four weeks to process cancellation requests, ensuring that all project-related obligations are reviewed thoroughly.

Until all outstanding payments are settled, ownership of source code, design assets, or any other project-related materials will remain with 20thFloor Technologies and will not be transferred.

Our deliverables include:

• Design Files (UI/UX, branding, or graphical assets)
• Software Code (source files, scripts, and development frameworks)
• Compiled Applications (fully functional software, ready for deployment)

All deliverables are provided electronically via our collaboration tools or email communication.

Upon receipt, clients are responsible for storing and securing copies of all delivered files on their servers or preferred storage media.